SERVICE INFORMATION

Refund policy

ARTIXTIK · Colombia · support@artixtik.com. Version: November 8, 2026.

No voluntary refunds

ARTIXTIK does not offer voluntary refunds for a change of mind, lack of use, expired credits or creative preferences regarding delivered results. The service does not guarantee business results. Review the plan's scope and the credit estimate before purchasing and generating.

Rights that remain in effect

This policy does not exclude any applicable mandatory rights, including withdrawal, payment reversal, statutory warranties, unauthorized charges or nonperformance. We do not require a general waiver of these rights.

Where a right of withdrawal applies to a distance purchase, the provisions of Colombian Law 1480 of 2011 and its amendments apply. The exception for services that have begun with the consumer's agreement will apply only if its requirements are met and can be demonstrated. Creating an account, remaining silent or accepting a generic checkbox will not, by itself, be treated as a waiver of rights.

How to request a review

Email support@artixtik.com with your account email, payment date and reference, and a description of the problem. Do not attach passwords, access keys or full card details. Keep the message for your records. We will assess the request and, if a legally required refund applies, process it within the applicable deadline and through the applicable method. Contacting ARTIXTIK does not replace any notices you must submit to your payment provider to request a payment reversal.

Credits and technical failures

A reservation is not a final charge. Failed operations or those awaiting confirmation follow the reconciliation process described in the terms. System errors are reviewed using history and receipts; they do not justify duplicate charges. A credit refund and a monetary refund are different processes.